Citizens

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73 Tremont St
Boston, MA 02108
At Citizens Beacon Street branch, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Click to Learn about One Deposit Checking!

Reviews

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2.511 reviews
Photo of Danae K.
Danae K.
5/30/2016

I was looking around for a notary, came in, and had a fantastic customer experience! No wait, prompt, friendly people, and was in and out within 5 min! I'm a citizens customer, and I find it's...

Sarah S.
10/15/2025

My husband and I have been dealing with an identity theft situations for 4 months w Citibank! At this point we feel scammed by Citibank itself. It was their fault they ALLOWED someone else to...

Gordon K.
6/15/2023

WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with. My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid...

Stacy M.
1/6/2023

Citizens bank punishes it's customers by refusing to release their deposits in a timely manner and resets hold times by picking up the phone and replacing on hold.

Samantha M.
4/9/2019

WOOF. I came in to do a cash advance from my credit card. I'm not a banking expert, but I have done these frequently as a non customer and BELIEVE the bank gets some type of fee from VISA....

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