Citibank

"I was pre-approved for a mortgage here. When we found a house we wanted to buy, I wanted to then get started on formal approval. I wrote and called multiple times, leaving voicemails and e-mails..."

"My wife and I (both TIAA clients) were treated very well by the receptionist (whose name we did not get) and the advisor (James) at the Cambridge TIAA office. We needed help with some paperwork..."

"We have all of our personal accounts here and while we have had occasional frustrations, mostly with the on-line banking (we don't use the bill paying service anymore), we still value the personal..."