west elm

The bad: West Elm has very limited quantity available in their brick & mortar locations. This location is more of a showroom. If you see something you like, you have to order online and pay...

This location is okay in selection but I feel that the staff here aren't always helpful. Maybe they are understaffed, who knows. They always seem to be with customers but I never feel assisted....

The customer service is dismal. They "open" at 10 but didn't bother to open the door on time - despite clearly seeing that my husband was waiting in the rain. No one asks if you need help in...

Great customer service for online pick up order of a concrete coffee table. Patient staff and very professional. Doesn't hurt that the store smells lovely.

An update to my review of the harmony chaise sectional I purchased back in August. The issue is ongoing and still not resolved. After walking into the store to talk to someone in person about my...