Sondra C.
10/30/2023
Terrible phone service! You're put through a labyrinth phone tree that is completely unnecassary!!
Roundpoint Mortgage Company
Closed
(33)
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15825 Shady Grove Rd
Rockville, MD 20850
RoundPoint Mortgage Servicing LLC, based in Rockville, MD, is dedicated to providing seamless and sustainable homeownership solutions for its clients. With a focus on transparency, efficiency, and exceptional customer service, RoundPoint offers a range of mortgage services, including account transfers, tax season support, payment options, and paperless statement enrollment.
Clients praise RoundPoint for its knowledgeable and friendly staff, easy-to-use website, and commitment to providing top-notch assistance throughout the mortgage process. Whether it's assisting new customers, offering guidance on reverse mortgages, or ensuring a smooth account transition, RoundPoint Mortgage Servicing LLC is a trusted partner in helping individuals achieve their homeownership goals.
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Reviews
1.033 reviews
Pan W.
10/6/2025
Difficult to contact. Inaccurate information given by CSRs. They've had my insurance check for over a month without endorsement and one of the two CSRs even claimed it was never received, almost...
Karl G.
10/17/2025
You can't mail them a payment. One was lost. One received maybe a month after it was sent and then I did not have to pay for a month because I paid for the one that they did not get. Third time...
Laura P.
9/23/2025
RoundPoint Mortgage has made an already stressful situation far worse. I sent them an insurance claim check via overnight mail on 9/9, which they received by 9/12. Despite calling every single...
Kyle H.
10/9/2025
Spent 20 minutes working with customer support on what seemed like it should have been a pretty easy issue to work through (wanted to change my draft date for a single month for payment. Unable to...
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