Pet Industry Distributors Association

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3465 Box Hill Corporate Center Dr Ste H
Abingdon, MD 21009
+1 (443) 640-1060
https://www.pida.org

The Pet Industry Distributors Association (PIDA) is dedicated to supporting independent pet retailers through its initiatives, including the free employee training program Pet Store Pro. Launched in 2008, this program offers a comprehensive curriculum designed to equip store owners, managers, and staff with essential skills in customer service, pet care, and retail operations.

With over 33,000 participants from more than 6,500 stores benefiting from its resources, Pet Store Pro emphasizes the importance of personalized service to help small retailers compete against larger online and brick-and-mortar competitors. PIDA continues to enhance the program by introducing new training modules focused on customer service excellence and disease prevention in pet care.

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