Honestly, we did not want to have to go to the dealer, but with no AC in 90-degree weather, something had to be done. From the time of drop off, my wonderful Service representative, Alex Duarte...
BMW of Silver Spring
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Happy New Year and what better way to welcome the New Year, than with a new car? I would have to give my Amazing salesman, Kyle Green, 10 stars. We have been on quite an adventure and he has...

Service Advisor Alex Leh is amazing; not only did he get my recommended maintenance done however he also noticed a glitch with one of the screens and was able to get the software reset, all before...
Returning voicemails or answering phone calls to the service department would be a first and essential part of any customer service. I called several times, on multiple days at different times....
Ann Baker is the absolute worst. Horrible customer service. Tried charging me for the oil charge before I had to mention I had to mention my current plan was still active. Then had me just sitting...