This company did a great job selling us a gas fireplace insert. The install went fine as the whole house was new construction.( 2 1/2 years ago ) Since that time. we have called for service 3...
Frost & Flame
(18)
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Frost & Flame in Gorham, ME, has been a trusted name in fireplaces since 1976. They offer a variety of products such as wood stoves, pellet stoves, gas stoves, electric stoves, inserts, and fireplaces. With a focus on top-line manufacturers like Harman, Jotul, Vermont Castings, Lopi, and Hearthstone, they bring warmth and ambiance to homes.
What sets Frost & Flame apart is their team's over 75 years of combined industry experience, ensuring customers receive expert guidance in selecting and installing the right product. Their comprehensive process involves in-home visits, confirming conditions, and utilizing in-house, factory-trained teams for installations. Trusted by thousands in Southern and Western Maine, Frost & Flame continues to provide quality service.
From cleaning and maintenance to repairs and installations, Frost & Flame's team of professionals is dedicated to delivering the best experience. Whether customers are seeking a gas insert, wood stove, pellet stove, or gas stove, Frost & Flame's process ensures the right product is installed correctly every time, making them a go-to destination for fireplace needs in Maine.
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Reviews
Sales and install went well but service follow-up, not so good. Difficult to get any response or returned phone calls. Warranty questions are ignored. Spent a lot of money there. Expect...
Absolutely unbelievable!!! This was a total nightmare from the day of installation. Of the 3 man crew that came only one even had any experience. the install couldn't be completed in a day because...
I would echo the comments here. Dealing with the owner on the sale is fine-- the rest is a disaster. It is incredibly frustrating trying to deal with follow up service. (In my case even when...

The salespeople were nice enough but we couldn't see any product because we had to walk into a corridor with plastic opaque canvas. We wanted to actually see a stove not look online. We did that...
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