SEPHORA inside JCPenney

First I want to put a spotlight on the customer service which was outstanding. From the young lady that helped me in the men's department to the lady that checked me out at the register, awesome...

Store is in a constant state of unorganized disarray, no floor personnel available for assistance. Theft is apparently out of control, as evidenced by every other shoe box on display being void...

Absolutely horrible customer service. Clothes selection and the clothes themselves are not good whatsoever. I saw some shoes I really wanted. But there was not one single person that worked there...

The salon deserves 0 stars- horrible service waited a half hour for a trim. The only worker who was a male didn't even acknowledge me then when he finally finished chatting it up with his customer...