
Could be a lot better. I feel like the customer service could be better, but it was an improvement from previous times.
(48)
Could be a lot better. I feel like the customer service could be better, but it was an improvement from previous times.
I was pretty disappointed with their service; they ran short on cars. I arrived at SHV airport on July 22, 2025, around 11 AM. My rental car appointment was scheduled for 11:30 AM, which I thought...
Tear the place down and put in an AVIS. Rented a vehicle month in advance and day before trip, drive 2 hours out of my way to make sure it would be available(12 passenger Van). No Van, no plan to...
This location really needs better hours! Or a system for Gold Plus Rewards to scan and go, or lockboxes with codes/ credit card scan. Why should anyone have to wait over an hour after their...
No one at the desk on 22 June 2025. No signs saying if it's open or not or when someone is coming back. Around 30 people waiting as I write this review. Franchise owner making Hertz look bad....