The Willows at Fritz Farm

My 87 yo mom has been at The Willows at Hamburg for 18 months, first in the skilled nursing unit, and then in the personal care unit. I've heard so many horrible stories about nursing homes that...

The experience we have had with transferring our loved one to The Willows has been top notch. Dealing with the business office was a pleasure and I actually was able to talk to a person when I...

Grandmother was here. It is clean, without any odors. The entrance has a desk that looks like you should check in, but the teenager sitting there directed us to a window where there wasn't anyone...

Called for information and they were rude and abrupt. This is a difficult transition to make with my mother and I expected more understanding and compassion as I navigate finding care.

My first night at the skilled nursing facility after a hip replacement surgery, they forgot to order all of my pain meds. I didn't get them until 11:30ish the next morning. Then my bed broke so...