JT B.
9/25/2020
I cannot say enough good things about working with LensFactory. The customer service representative was excellent. I called her back three times with three questions and she was very nice and...
LensFactory
$$
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3801 Bishop Ln
Louisville, KY 40218
LensFactory, based in Louisville, KY, specializes in prescription lens replacements for eyeglasses, offering a wide range of options including single vision, bifocal, and progressive lenses made from various materials such as plastic, polycarbonate, and high-index glass. The company prides itself on quality craftsmanship, processing orders quickly and efficiently while maintaining high standards for their products.
With a customer-centric approach, LensFactory provides a seamless ordering experience that includes a prepaid mailer for customers to send in their frames along with their prescriptions. Their dedication to service is reflected in positive customer feedback, highlighting the affordability and quality of their lens replacements.
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Reviews
3.525 reviewsPete L.
8/28/2024
Read all these bad reviews! When 20% or more are complaining it's serious. I also had a terrible experience with LensFactory. They took forever to complete my lenses, they arrived and were among...
Lars B.
6/20/2024
Pros: Very high quality lenses Quick turn around (Much faster than stated) Low price Cons: They need to know 2 values not on you RX They do not give you a label when shipping to them
Joshua O.
3/20/2024
First of all the delivery took 7 weeks and when I finally received my glasses back the lenses had two identical scratches on each lens, and this was after they told me they went back once for...
Marilyn W.
4/4/2024
buyer beware. the prices are right at lensfactory, i'll give them that. their customer service sucks. it's pointless to pay even one thin dime for glasses that don't match the prescription. and...
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