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Kentucky Utilities

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W Short St

Lexington, KY 40507

+1 (800) 383-5582

Kentucky Utilities is a utility company based in Lexington, KY, providing electricity services to residential and commercial customers in the region.

With a focus on delivering reliable power supply, Kentucky Utilities plays a vital role in meeting the energy needs of the community.

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Reviews

1.514 reviews

Unkie U.

6/23/2022

I will start by saying KU or some may say Kentucky Utilities needs to have an ounce of kindness and understanding. One of my friends electricity has been turned off over the bill being past due...

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J W.

8/14/2024

Rude customer service,automated call back hangs up after it calls you back,regular line we were on hold for over 45 min multiple times with no help. Then they threatened to cut power on us when...

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Austin J.

3/5/2025

I'm not sure if maybe having more linemen would help but i know if my power flickers on the south end of somerset then I'm going to be without power for at least 2 days. It's insane that we are...

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Christina B.

1/6/2025

I'm just curious to know the methodology KU uses when restoring power to neighborhoods. Looking at it from outwardly, it appears that more affluent neighborhoods are restored quicker. Not sure...

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Stephen C.

8/8/2024

Closed offices. Long hold times. Zero online response. What type of utility has no physical offices?

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Kentucky Utilities Company

Established in 1912, Kentucky Utilities is a regulated electric company that serves customers in more than 80 counties throughout Kentucky and Virginia. Its service area covers over 6,600 square miles. The company operates more than five generation facilities, over 600 electric substations, and nearly 18,000 miles of electric transmission and distribution lines to serve its electric customers. Kentucky Utilities has a power generation capacity of nearly 4,500 megawatt. It also operates Old Dominion Power Company, which offers electric rating services. Kentucky Utilities is a wholly owned subsidiary of E.ON U.S., which is a part of E.ON, one of the largest investor-owned energy services providers in the world. E.ON U.S. is a diversified energy services company that also owns and operates Louisville Gas and Electric Company.

LG&E and KU Energy

"Currently 17 degrees in Lexington right now and my power has been off for over 24 hours. I paid my account balance in full over 24 hours ago as well, yet no one has come to turn our heat back on...."