Kansas City Board of Public Utilities

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540 Minnesota Ave

Kansas City, KS 66101

+1 (913) 573-9000

http://www.bpu.com

Founded in 1909, the Kansas City Board of Public Utilities provides electricity and water supply services for individuals and businesses. It serves more than 69,000 electric and over 55,000 water customers in Wyandotte and Johnson counties in Kansas. The board offers education, surge protection and energy conservation programs for the general public. It provides water purification, storage, distribution, routine maintenance and consulting services. The board additionally offers billing, online registration, surveying, appliance installation and meter reading services. It also offers information on various home appliances, such as washers, dryers, refrigerators, and heating and cooling units. The Kansas City Board of Public Utilities has a partnership with ENERGY STAR, which is a joint program of the U.S. Environmental Protection Agency and the Department of Energy to protect the environment through energy-efficient products.

Reviews

1.019 reviews

Thomas A.

5/7/2013

What can I say about a utility? They can pretty much do as they please and this one does. Customer service? Not really. Surly, testy, impatient employees with chips on their shoulders. They...

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Joanna H.

2/13/2025

They changed our trash service with no explanation to a company you can't reach -everything is online so talking to a person in almost impossible. Overall the board is NOT making decisions to...

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Steph B.

8/20/2024

BPU DOES NOT WORK WITH YOU AT ALL AND HAS NO SYMPATHY OR EMPATHY. Just received text that I have to pay my $400 electric bill and anytime after the due date they can disconnect me at any time. Not...

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Angela W.

4/21/2025

I would rate BPU, 0 stars if it were an option. I have owned two homes in Piper District, Wyandotte County, for over 20 years. And I can tell you, you couldn't pay me enough to live there. Why?...

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Tim S.

4/11/2024

Our auto payment did not post on 03/25/24. We did not receive a warning until the mail came today. Our power was shut off this morning. No email or Call. On top of that we were charged double our...

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