Front desk receptionist Lisa was great! Very polite and kind. She helped us with all questions and concerns.
Sonesta Simply Suites Des Moines
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They charge your credit card for parking without notifying you when check in. I called the hotel and they said that is in the 3 page document that you sign when you come in. They don't tell...

Overall my experience was fine and the staff were friendly. I was never told the rooms were cleaned on a weekly basis, until I finally asked. **make sure you ask what your cleaning day is so...

I stayed here overnight a couple weeks ago and found it to be just fine. The room was nothing spectacular but it was clean and the mattress was good quality. The lighting wasn't the best, but the...

Recently had booked a stay here and everything was a clusterf*ck. Upon check-in, I find that they moved me from the smoking room I booked into a non-smoking room without notifying me. Their...
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