QBE

Founded in 1997, CiDirect is a company that provides sales and customer support in the insurance and financial services marketplace. It is a member of the ZC Sterling and is headquartered in Harlan, Iowa. It has management staff to design and manage communications programs for various financial services. The services offered by the company include e-signature sales, sales support automation and verification, teleunderwriting, case management, customer service and worksite marketing support. Additionally, it provides notice of claims, Web site support, needs analysis and life, health, property and casualty insurance plans. It has customer interaction centers with phone systems featuring automatic call distribution call routing and reporting, interactive voice response, Web chat, fax and various other communication services.