Steak 'n Shake Headquarters

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107 S Pennsylvania St Ste 400
Indianapolis, IN 46204
+1 (877) 785-6745
https://steak-n-shake.pissedconsumer.com

Steak 'n Shake, headquartered in Indianapolis, IN, has received a low customer satisfaction rating of 2.3 stars based on over 2,400 reviews, indicating widespread consumer dissatisfaction primarily due to poor customer service. While patrons appreciate the food quality and convenient locations, many express concerns about the overall service experience and food temperature during visits.

Recent reviews highlight issues ranging from rude staff interactions to inaccuracies in orders and declining food quality, with a significant majority of customers indicating they would not return for similar services in the future. As the company faces increasing pressure for improvement, a common request among consumers is for better management of customer service standards at its locations.

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1.525 reviews
Linda D.
6/12/2025

We received wonderful customer service at the Steak n Shake at 408 South Gilbert St. in Danville. We were going to use the kiosk but a young woman at the counter said she would place our orders....

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Russell R.
7/28/2025

Went into the restaurant to celebrate my daughter's birthday paid for our food, but never received any food when trying to talk to the manager was ignored. Stood there for 15 minutes waiting so we...

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Mia L.
4/14/2025

Store # 605 location on Mt Zion Pwy..Jonesboro GA. On 4/14/2025 @1:52pm per my recipe, I encountered the absolute worst customer service of my entire 55 yrs along with world travels. I have never...

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John W.
8/17/2024

My wife and I visit several of your restaurants depending on our shopping preference. Today, it was your Fairfield OH store #269. 8-17-24 , 2:36 PM (We also do not enjoy your kiosks). The floor...

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William K.
4/11/2025

You've taken away all of the good experiance one. Use to get from choosing steak & shake in brunswick ohio you can not be seated & have someone take your order may as well close this location...

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