Key Benefit Administrators

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8330 Allison Pointe Trl
Indianapolis, IN 46250
Key Benefit Administrators provides a range of insurance products and solutions. It is a part of Key Family Of Companies, which specializes in providing solutions that protect clients' businesses and their employees. The Key Family Of Companies, founded in 1979, is one of the leading independently owned third-party administrators in the United States. It supports a variety of group benefit plans and offers short-term solutions and long-term strategies for large and small organizations. The company serves more than 2,500 customers and employs over 400 staff members. The Key Family Of Companies provides physician profiling and episodic claims analysis services and monitors and manages chronic diseases. It additionally offers integrated team support, employer coalition, and program analysis and review services. The company is a member of the federal HHS National Healthcare Information Infrastructure Project.

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Reviews

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2.06 reviews
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Craig F.
12/8/2020

KBA has done the administration of my health benefits and paid my claims for years. When either myself or my wife calls in with questions about our benefit plan the Customer Service team is...

Maggie M.
11/15/2024

I have dealt with KBA for several years. As a provider I have to say their customer service is amazing, kind & very helpful for me. I never had any complaints. I often tell them that they are so...

Rb B.
7/17/2023

The only thing good I can say about KBA is that their customer service people do *try* to be helpful and are quite polite and nice. However, sometimes one customer service person tells you...

Keith H.
3/17/2023

Customer service could be higher. I've dealt with KBA for serval years, and the attitude is that we're disturbing their work. I feel they could do well to do more training and perhaps learn...

Brianna G.
5/16/2023

Customer service is beyond lacking and do not expect communication from anyone!seriously lacking.

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