Kati G.
1/3/2020
Ran into something of a "sh**storm" (ha) over the summer. It wasn't entirely Citizens' fault, but I was not impressed with the part they handled. I had the same shut-off issue as several other...
Citizens Energy Group
Closed
(33)
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2020 N Meridian St
Indianapolis, IN 46202
Citizens Energy Group is committed to providing the information customers need to make wise energy decisions. The company is a public charitable trust that provides energy services to more than 266,000 customers in and around Marion County, Ind. As a public charitable trust, the company is engaged in a variety of businesses, including natural gas distribution, steam and chilled water energy services for the Downtown area, production of coke and coke byproducts and various other non-regulated energy businesses. It is composed of four divisions: Citizens Gas, Citizens Thermal Energy, Indianapolis Coke and Citizens Oil Division. Chartered in 1887 by Colonel Eli Lilly, Citizens Energy Group has headquarters in Indianapolis, Ind.
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Reviews
1.533 reviews
Heidi G.
8/13/2025
Citizens Energy Group has shown a disturbing pattern of neglect toward both customers and employees. Their service is marked by indifference, and their workplace culture mirrors that same...
Terri S.
8/23/2025
I have always paid my bill and made my arrangement payments. Sometimes you just don't have it and this was one of those times. Well I had to reset my payment arrangement on a Friday afternoon and...
Paula M.
8/19/2025
The worst service on the planet. If I could connect my services with another company, I would. It's a shame they're the only ones in Westfield... They have time to schedule a disconnection without...
Joe B.
7/17/2025
Customer service is laughable. Their reps know nothing so it is a waste of time to call.
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