Assurance Wireless

I received a free upgraded Smartphone from Assurance as they are now part of the T-Mobile network and will no longer be supporting my old Kyocera phone. I could still keep my old number when I got...

would give zero if it was an option. customer service created a profile, and completed an order for phone on 10/2/25 with delivery date of 10/10/25. Called on 10/11/25 and they stated the previous...

Horrible customer service and now the line doesn't recognize the buttons being pushed. Instead of transferring me to an operator, it just hangs up on me. Fix your customer service line!

If there was a rating less than one star, I would have selected it. I had been a customer of Assurance Wireless for over 12 years having been Lifeline Qualified via my military pension. My ordeal...

During the afternoon of March 20, 2024 as my mother was sitting on the living room couch, her phone started smoking. She immediately got up and tried to take the battery out of the phone because...