Ventra Customer Service Center

My pass stopped working. Needs to be renewed and payment source unloaded and loaded, every 2 years. I called and the agent handled my case on the phone, very quickly and with very good customer...

Customer service was terrible. She did not want to look up my Pace call. She told be to hang up to talk to someone else. I called and she answered again and said she was there by herself. She...

Advice to anyone reading this..if you have received bad customer service via the Ventra Customer Line file a Better Business Bureau complaint. You can do it online in less then 10 minutes. The...

Unfortunately they operate like a government office. Under-staffed, never answer their telephone, Website is poorly designed and useless!!

Small follow up, they ended up not following through on the refund. I checked my account randomly and realized the refund never went through. I called them back about 4 months, later to follow up...