The Great Escape Gurnee

I don't understand the bad reviews for this place - Unless they're coming from competitors. Were *regulars* because this place continues to impress me. Excellent selection of products, friendly...

We're very pleased with the Gurnee Great Escape store and particularly their sales person John Wisch. Our purchases over the years have been the outdoor patio variety. Couches, umbrellas, chairs,...

We bought our Jacuzzi Spa from Great Escape less than 3 years ago. We have also bought app of our chemicals there since the purchase. Our spa has a 3 year parts and Labor warranty and we had a...

Terrible customer service. We ordered a Jacuzzi tub from them and when it was delivered, it was so much smaller than our last one. I couldn't find my tape measurer so I laid next to it to gage the...

Ordered a hot tub and was told the time frame for delivery- I understand about issues related to Covid. Delivery dates kept coming and passing without hearing anything from them. Again, I...