The Great Escape Batavia

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care of me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is...

Do not buy from them. Overpriced, non-functional products. Scam warranties, bad service and completely unprofessional managers. I bought a cantilever umbrella from them that snapped like a...

Avoid at all costs. High prices on crappy made in Vietnam house brand patio furniture. Service people are the cheapest they could hire and unprofessional. Never again.

Great customer service! Head delivery guy fixed something from our last delivery that wasn't quite right. I appreciate there attention to detail.

We have bought a lot from the Great Escape over the years. Most of the sales associates are great! Friendly and knowledgeable with the exception of the manager/owner. He usually very un helpful...