Stacey S.
9/24/2025
The in-store shopping experience was fine, however, it was the delivery experience that was not. First of all, the sales lady said we could get our mattress within a few days but then after we...
Steinhafels
Closed
(54)
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1021 Butterfield Frontage Rd
Downers Grove, IL 60515
Steinhafels Furniture is a family-run, employee-owned business providing customers with quality home furnishings, mattresses, and home décor. Steinhafels is Wisconsins leading retailer for furniture and mattresses, with about 550 associates and 14 locations and counting in Wisconsin and northern Illinois. Steinhafels brings its company values of courtesy, honesty, and outstanding service to its customers and the communities served.
Reviews
2.054 reviews
Tiffany J.
11/29/2025
If I could give ZERO stars I would!! DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The...
Brent N.
10/2/2025
The customer service at this company is shockingly bad and they clearly don't value customers. We bought a sofa in March from the Downers Grove location (Order: 0302533EM94) and, since we special...
Mike M.
11/19/2025
Absolutely terrible. Ashley quality with Smithe arrogance. Let this be a warning to any of you considering a purchase here. Whatever your salesperson tells you about returns or exchanges, do...
Cindy S.
11/17/2025
WORST CUSTOMER SERVICE EVER!! Steinhafels has a large selection of furnishings, lamps, etc. and even a larger selection of inept, uncaring employees. Think twice before you shop here and don't...
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