Sentence Mitigation Institute

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500 N Michigan Ave Ste 600
Chicago, IL 60611
+1 (312) 835-8765
http://www.serviceinstitute.com

The Customer Service Institute of America (CSIA) is dedicated to the education and advancement of individuals and organizations in customer service excellence worldwide. They offer various certification programs, including the Certified Customer Service Manager (CCSM) and the Certified Customer Experience Professional (CCEP), designed to elevate skills in leadership and customer engagement.

With a strong emphasis on professional development, CSIA provides resources and training that enable participants to enhance their understanding of customer service principles while implementing effective strategies across their organizations. Their commitment to service excellence is exemplified by the International Service Excellence Awards, recognizing outstanding achievements within the industry.

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