Pottery Barn Kids & Pottery Barn Teen

Recently purchased two qualloform duvet inserts for my kids. The salespeople were friendly and helpful but seemed like they didn't like each other and there was some weird competition going on...

I requested an in home design appointment. They confirmed my appointment two times before my appointment. 45 minutes before, Barbara, canceled. My whole day was scheduled around this appointment....

Zero stars. So sad as I used to love and trust this brand. Now I will never shop there again. No wonder their Lincoln Park store closed; this company has gone down the tubes. This letter I sent...

The customer service is lacking. The product selection online has inaccurate information about the product. And when this was called into question, Pottery Barn Kids & Teen showed me I had no...

As you've seen from other posts, customer service is TERRIBLE. Actually, it would have to be much better to be terrible! First, the little stuff - ordered a personalized backpack for my daughter....