Kay Jewelers

So I'll say it, these reviews are crazy, honestly yall had a BAD experience back then. I can say now that has not been it. New team, outstanding customer service. Oh my gosh, so I came in and went...

Melissa & Amy were so wonderful and helpful when I brought my engagement ring in to be professionally cleaned and re-dipped prior to my engagement photos. Melissa personally called me to get me in...

I am giving 3 stars because the ring is beautiful Nd the ladies at the new lenox IL. Location were so friendly. But, I was notified the ring arrived and that was false. I picked it up 1 week...

Bought a ring, had it sized the day of purchase. Returned to me a week later, all bent up. Had it fixed, took 3 weeks and finally got it back. Been wearing it for 1 week and a stone fell out.

I use this location out of convenience & the mandatory requirement that all purchases are inspected every six months to remain under warranty; otherwise, I'd never set foot in this location....