Amazing and personal customer service. Scott called way ahead of time when he realized the store wouldn't be open when I needed my rental. Went out of his way to make arrangements that make my...
Hertz Car Rental - Rockford - Walton HLE
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Rented a vehicle by calling since the website was buggy. In the morning, a rep from corporate called to make sure they could reserve a vehicle to which the store rep said yes. I arrived at the...
Employees don't acknowledge customers when they enter the lobby. They answer phone calls instead of acknowledging the customers in front of them. Store is dirty. There was 2 day a wait to rent a...

STAY AWAY FROM HERTZ!! If not, in general, then from THIS LOCATION!! * Extremely rude customer service and beyond unintelligent personnel. * How could documents regarding same day drop off...
Worst customer service you'll ever encounter, plain and simple. I made an online reservation this morning when my car broke down (again). I would have just kept using the UHaul I was renting the...