John P.
5/13/2023
To return the car, go into the self parking lot, drive to the 4th floor, take a picture of the gas and mileage, and bring your keys to the Hertz office to check-out. We had to find this out...
Hertz
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181 W Washington St
Chicago, IL 60602
Hertz's Chicago - West Loop HLE, car rental office is based at 181 West Washington Street All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Reviews
2.084 reviews
Arif N.
7/19/2025
Renters Beware! This is an absolutely pathetic location with non-existent customer service. They will "get you" with added charges like pushing insurance, fuel service, damage to the vehicle,...
Shon S.
7/13/2025
Absolutely the Worst Car Rental Experience - Avoid This Location at All Costs This was, hands down, the worst customer service I've ever encountered. I'm genuinely shocked that Hertz is allowed...
Kailee S.
5/14/2025
I Got a Refund--But Only After Being Forced to Lose My Cool I'm writing this not because I got a resolution, but because of how I had to get it. I rented a car with Hertz and encountered issue...
Heidi R.
10/3/2025
The absolutely slowest service I've ever gotten at a rental car in more than 20 years of renting cars.
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