Hertz

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(203)

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401 N State St
Chicago, IL 60654
Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.

Reviews

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2.0203 reviews
Marco L.
7/24/2025

There was a line customers waiting for cars. There were none available, but they were coming in. After waiting for aprx. one hour we got an upgrade. Be patient, be polite, don't get mad. You can't...

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Jennifer S.
1/30/2025

The staff here is terrific! I just picked up my rental and Ashton (who has a great smile btw) helped me quickly and took great care of me. I was in my car in less than 5 min!!! Last time my...

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Luke D.
10/11/2025

Should've listened to the previous reviews. Beyond worthless customer service. We had booked a car to be picked up and they said they did not have any for us and did not assist at all in reaching...

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Jacqueline L.
5/4/2025

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That wouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas...

Jesse R.
9/29/2025

Absolute worst. Didn't honor my reservation and to add insult to injury staff was incredibly rude about it. Do not patronize Hertz and especially this location.

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