Follett Corporation

TLDR: Mid. Try to cold call them rather than making an online ticket for support, especially if you need something urgently. Make sure to have details like order ID, item you need support for, and...

Poorly run company, from top to bottom! It seems to present itself as customer focused, service forward, but it's obvious neither management nor the people they hire actually understand those...

I purchased a $200 gift card through Follett for the Old Dominion University Bookstore. When my daughter tried to use the card for a purchase, she was told that the University no longer does...

My refund was never credited & when I contacted customer service my issue went unresolved. I was never able to communicate with the same representative consecutively. Every 2 messages I'd be...

Follet is the worse company I have ever had to deal with. I truly do not understand how and why universities deal with this company. They truly just do not care about anything other than money....