Focus Services
Focus Services is a customer care company that prioritizes people, investing in the growth and well-being of its employees through comprehensive training, leadership development, and a range of generous benefits. They operate innovative, hybrid contact centers that combine the agility of boutique firms with the scalability of big-box operators across multiple global locations.
Utilizing advanced technology, such as their agent performance platform ClearView, Focus Services enhances customer interactions by providing real-time analytics and gamified engagement tools for agents. With a commitment to strategic business units that ensure personalized service and accountability, Focus aims to deliver exceptional results tailored to client needs.
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