Looks like everyone's having the same problem. Sephora uses this carrier and it's already been "delayed" 3 times now. Won't be ordering online any longer but in store. I will give this the benefit...
OnTrac
(97)
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Ontrac is a leading provider of last-mile e-commerce delivery services, offering faster and more cost-effective solutions for retailers and shippers. With a delivery network that covers 35 states and Washington, D.C., Ontrac ensures timely delivery to 85% of the US population, surpassing national carriers by delivering packages 1.9 days faster and achieving a 97% on-time delivery performance.
By specializing in small package delivery, Ontrac optimizes efficiency and reduces shipping costs for its clients. With a strong focus on customer experience, Ontrac's expansive ground footprint allows them to meet customer expectations and build brand loyalty. Trusted by leading retailers and direct-to-consumer brands, Ontrac offers a proven alternative to single-carrier shipping strategies, providing risk mitigation, cost savings, and increased flexibility.
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Reviews
Customer service is horrible! Can't reach anyone by phone. 2 times in the last 2 days a package has been delivered to my house by OnTrac. BOTH times the driver just threw my package out of the car...
Late delivery on order from Home Depot. Customer service is terrible. Cannot Get a human on the phone. Very frustrating!
Absolutely worse shipping company out there. My package was supposed to be delivered 10+ days ago. I've done nothing but argue with OnTrac about my package. The seller has been great but is being...
BOISE- Older man, white beard, large yellow van. For the past 2 years, the driver parks wherever at this property, blocks others in, blocks the driveway vs in visitor parking like he has been...
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