OnTrac

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1175 W Boeing St

Boise, ID 83705

+1 (800) 334-5000

http://www.ontrac.com

Ontrac is a leading provider of last-mile e-commerce delivery services, offering faster and more cost-effective solutions for retailers and shippers. With a delivery network that covers 35 states and Washington, D.C., Ontrac ensures timely delivery to 85% of the US population, surpassing national carriers by delivering packages 1.9 days faster and achieving a 97% on-time delivery performance.

By specializing in small package delivery, Ontrac optimizes efficiency and reduces shipping costs for its clients. With a strong focus on customer experience, Ontrac's expansive ground footprint allows them to meet customer expectations and build brand loyalty. Trusted by leading retailers and direct-to-consumer brands, Ontrac offers a proven alternative to single-carrier shipping strategies, providing risk mitigation, cost savings, and increased flexibility.

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Reviews

1.597 reviews

Renee C.

10/24/2021

Looks like everyone's having the same problem. Sephora uses this carrier and it's already been "delayed" 3 times now. Won't be ordering online any longer but in store. I will give this the benefit...

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Doreen H.

9/18/2025

Customer service is horrible! Can't reach anyone by phone. 2 times in the last 2 days a package has been delivered to my house by OnTrac. BOTH times the driver just threw my package out of the car...

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Colleen D.

6/2/2025

Late delivery on order from Home Depot. Customer service is terrible. Cannot Get a human on the phone. Very frustrating!

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Paige R.

7/13/2025

Absolutely worse shipping company out there. My package was supposed to be delivered 10+ days ago. I've done nothing but argue with OnTrac about my package. The seller has been great but is being...

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Danielle C.

3/10/2025

BOISE- Older man, white beard, large yellow van. For the past 2 years, the driver parks wherever at this property, blocks others in, blocks the driveway vs in visitor parking like he has been...

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