west elm

One of the nicest West Elm stores I've been to in the nation. Located at the Ponce City Market. Wide variety of their inventory is shown on display and the interior was very well done compared to...

AVOID WEST ELM if you expect to receive what you ordered and paid for - and want to be treated as a valued customer. We ordered a headboard for our bed, but without the frame to surround the bed....

Absolute worst customer service. Extremely rude and didn't help me at all when going to pick up my furniture. I actually had to leave the store without my items because no one would assist. Shame...

My wife's phone was lost/stolen at Ponce City Market. The person abandoned the locked phone at West Elm. Sam at West Elm called me (the emergency contact displayed on the screen) She got my...

Excellent customer service at Ponce City Market location. Very helpful in selecting furniture. Showed options on floor and made recommendations for alternative solutions. Gave honest timing on...