This new concept of a customer waiting on themselves doesn't fly with us. Given the prices, I'd expect someone to wait on me. Fries lukewarm, not fresh cooked when ordered. Hamburger came with...
Steak 'n Shake
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I wish I could give it 0 or a -1. Walked in at 2:00 ok Sunday and it was slammed busy. There are 4 kiosks to order from and one human register which ONLY TAKES CASH which I didn't know until I...
Beef tallow fries are awesome! Everything else is terrible. Tables dirty, bathroom dirty, screens they make you order from because the people they have working couldn't work a register if their...

Dennis made this experience so great! He was patient with everything we requested. One my best customer service experiences with steak and shake.
Literally everything sucked Tables were disgusting, floor looks like is hasn't been mopped in days, they put in new ordering machines in place of an actual person, I guess that means they don't...
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