I can't say I'm thrilled with the new system they introduced during or after COVID. They went from a full service restaurant with servers, to a fast casual concept, where you order on a kiosk and...
Steak 'n Shake
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Ordered chili dog, chili was cold, ordered burgers the bun was cold and hard, had to send food back. Grilled cheese sandwich and the cheese was not melted. Terrible food and service.. this place...

Just close this place already. My kids like it, but this place is a joke. No one to take orders, so you have to spend 5 minutes at a kiosk. Also, they took away the self-serve fountain drinks....
Worst Steak 'n Shake ever the bathrooms where nasty and so was the food my fries tasted like 30 year old McDonalds fries and my grilled cheese was colder than Alaska do not eat here not worth the risk

Although the food is decent, the staff are not the friendliest. They are constantly understaffed. They always get the order wrong. The whole experience feels is very impersonal. The last time I...
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