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Here is a quick checklist of information about the deceased that will need to be provided to the funeral director at the time of death. 100% Service Guarantee In the event that a surviving family member is not 100% satisfied with any aspect of the service you selected, we will make every effort to correct the situation immediately. If the situation cannot be corrected, your family will receive a full refund for that portion of the service. This is our promise of your family's satisfaction. The service you select is fully transferable and will be honored by any Dignity Memorial service provider within our network of more than 1500 funeral homes throughout the United States and Canada. If you move more than 75 miles from your current residence your prearranged service moves with you. Picking Up The Pieces is an award-winning series of books and videotapes designed to help people cope with the loss of a loved one. The Aftercare Planner is a comprehensive, step-by-step system to help families organize and manage business matters that must be handled after a death. It helps families prioritize and complete many of the tasks related to settling an estate, such as filing insurance claims, closing bank accounts, selling a home, and tracking payments owed to the estate. It includes complete instructions and 70 prewritten letters. It is also available with an interactive CD. An instructional manual with video is also included. In the unfortunate event that a child or grandchild from birth to their 21st birthday dies while your Dignity Memorial Plan is in effect, we will provide complete funeral or cremation services, free of charge, up to the level of the service you originally selected. This is our way of helping you and your family through a very difficult time.