It's been many years since I took a Greyhound bus to explore the country. Greyhound still serves a good purpose to many travelers. I had to pick up acquaintance from the Atlanta location, and it...

I would recommend more training for staff. Phone lines cut off in the middle of updating ticket. Cancellations at the last minute. Disgruntled drivers. Holidays are the worst so being prepared...

i will never, ever, EVER do this to myself again. Getting left by a bus that still has 5 minutes to departure is crazy. To be told by the driver of that bus to go inside and find another bus is...

In order to be in service to the customer you have to understand the importance of customer satisfaction. I had an emergency change of plans last minute and the full value of the ticket was...

Hello for someone to work in customer service this is outrageous how this company allows the drivers to handle and speak to the passengers, paying passengers at that. I boarded from Houston on the...