4th Generation Software Solutions

Wilkes Solutions in Marietta offers comprehensive infrastructure analysis and communications solutions that are tailored to meet the specific needs of each client. Their expertise ensures that businesses receive top-notch services that are customized to optimize their operations and enhance their overall efficiency. Generated from their website's infomation

Professional services veteran joins management team to lead service delivery for Knowlagent customers Atlanta, GA ( June 22, 2009 ) Knowlagent, a leading provider of on-demand solutions for managing call centers, announces the appointment of Paul Houle as Director of Professional Services. Houle brings a history of managing professional services organizations. As Director of Professional Services, Houle and his team will be responsible for implementing our solutions and providing customized support to our new and existing customers. Prior to joining Knowlagent, he served as the Director of Best Practices at Ariba where he was responsible for integrating the legacy Procuri Best Practice Center into the Ariba Global Services Organization. Houle developed the charter and workflow for Procuri's professional services on-demand spin-off department known as the Best Practice Center. Also at Procuri, Houle had responsibilities as Director of Professional Services and National Account Sales Executive. Prior to Procuri, Houle gained technology experience at several organizations including Gambit Communications, GTE Internetworking, and MFS Datanet which was acquired by MCI Worldcom. "Bringing Paul on board is vital to our vision of implementing our applications across the board in the world's leading call center organizations, " said Matt McConnell, Knowlagent's chief executive officer. "Our ability to support increasingly more customers will be facilitated by Paul's organization of our Services team." About Knowlagent Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of call center agents. By automating traditional call center management processes, Knowlagent's solutions for training, coaching and hiring enable you to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent's solutions are on-demand, easy to use and require no capital expenditures. Over 200, 000 agents and managers around the world use Knowlagent's talent management software solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.

A & J Computers Inc., founded in 1989 and based in Smyrna, GA, specializes in comprehensive IT services tailored for small to mid-sized businesses. With a focus on efficiency and cost-effective solutions, they offer a wide range of services including computer security, software support, network design, and cloud services. The company provides 24/7 monitoring and support, ensuring that IT issues are often resolved before they disrupt business operations. Their expertise extends to phone systems, website management, and security audits, making them a reliable partner for organizations looking to enhance their technological capabilities. Generated from the website