west elm

We have ordered many items from West Elm -- media console, desk, bookcase, night stands, mattress, counter stools, bedding, etc. While the quality is not as high as the furniture we've...

I'm disappointed by my experience with West Elm. On June 20, 2025, I placed an order for custom curtains and immediately called to switch from two large panels to four smaller, a request they...

We selected a rug and I asked the sales person if white glove delivery meant they will move the furniture, place the rug, and put the furniture back. I was told yes. That is not what happened....

If I could write lower than 1 star I would. RUN AWAY FROM WEST ELM- I have been a customer for years and had a made to order couch done in October. I have previously ordered them and had no...

I bought sheer curtains and washed them per the label. They shrank about 4". West Elm would exchange them only if I paid to ship them back and I also paid for them to ship me a new set. Rip off...