Shari V.
4/21/2025
I had been with Sparkletts for years, about a year in a half ago they became Primo Water and have received the same quality of service from them. Today I received an email from Ready Fresh that...
Primo Water Customer Care Center
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(99)
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200 Eagles Landing Dr
Lakeland, FL 33810
Crystal Springs, now a part of Primo Water, is an iconic water brand since 1921. Our purpose is simple: Inspiring Healthier Lives – with Water your Way. We started out in Clackamas, Oregon. Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled. Crystal Springs® bottled water delivery service brings home the products you love, like great-tasting water with the selection of 3- or 5-gallon bottles and case water. Crystal Springs has grown in both products and states offering home and office deliveries as well as water purification service and retail options through refill and exchange. Even though our service area has grown to cover over 10 states, and we deliver more than just water, our goal remains the same, it is to provide quick, easy, and affordable services and we strive to deliver on it every day.
Reviews
1.099 reviews
Crystal S.
4/30/2025
Still on hold for an hour and 18 minutes!! I spoke with the customer service rep in the "merged" department. She couldn't locate my account number. Got transferred to the "primo" department....
Auhilda M.
3/25/2025
I wish I could give it 0 stars, but 1 will do. I signed up to make my life easier. I live in second floor and I wanted the water delivered. They messed up since the first delivery. Left everything...
Ash W.
4/29/2025
This has all been the same driver. He has been reported numerous times. The first time he delivered to me he admitted to me that he just did not like delivering rural, that he made it a point to...
Paulette H.
5/9/2025
Got a bill on 9 May, due 27 May. Went to pay on 9 May (yes same day) and they charged me a 20.00 late fee. How do you get a late fee the same day you get the bill and pay it 18 days before the due...
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