Quy M.
9/28/2022
Since my last review I've given this place another shot, several times actually and even signed up for the rewards program. It's been at least two years since I've visited due to working at home....
Pollo Tropical
Permanently closed
(128)
Photos
10989 San Jose Blvd
Jacksonville, FL 32223
Pollo Tropical is a vibrant restaurant chain known for its delicious Caribbean-inspired meals that celebrate family dining. Offering a variety of options, including TropiChop bowls, wraps, platters, and family meals, the restaurant prioritizes fresh ingredients and flavorful combinations to satisfy diverse tastes.
In addition to its mouthwatering menu, Pollo Tropical provides a rewards program through the MyPollo app, allowing customers to earn discounts and benefits. Catering services are also available for events, ensuring that the spirit of Pollo Tropical can be enjoyed at gatherings of all kinds.
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Reviews
2.5128 reviews
David W.
3/19/2025
My wife and I really enjoy the food there but the last couple times we partake the chicken was burnt and they shorted us on the extra helpings of rice and beans. They also wanted to charge us...
Billie L.
1/12/2025
The food was very tasty. My husband ordered 1/2 chicken and I the rice bowl with pork. I would have liked a fresh piece of lemon but still good. The service was good and they were patient with us,...
Marialuisa M.
8/1/2023
Pretty disappointed this time around. Everytime I would vacation in Florida this was a must. Now that I live here and have stopped in the quality of food was off, and machinery was broken and is...
Pete W.
12/22/2024
Food is pretty good and staff seemed kind, but am a little disappointed with the lack of attention when it comes to packing orders. I ordered Pollo Tropical to try for the first time earlier this...
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