One Touch Direct

OneTouch Direct, headquartered in Tampa, Florida, is a leading contact center dedicated to delivering exceptional customer and employee experiences through omnichannel support. Since its establishment in 2003, the company has prioritized a people-first culture that reflects in its impressive performance metrics, including six million customer interactions annually and a 94% customer satisfaction rate.

With a diverse portfolio of services spanning various industries such as telecom, healthcare, and banking, OneTouch Direct equips its highly trained agents with the expertise and tools necessary to exceed client expectations. The organization leverages advanced artificial intelligence combined with human insight to enhance customer interactions, ensuring that every communication is impactful and results-driven.

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