One Touch Direct
OneTouch Direct, headquartered in Tampa, Florida, is a leading contact center specializing in delivering comprehensive omnichannel support through over 3,250 workstations across four countries. With a commitment to providing exceptional customer and employee experiences, the company has recorded approximately 6 million customer interactions annually, boasting a remarkable 94% Customer Satisfaction (CSAT) score and an impressive average client retention of 11 years.
The company takes pride in its top-tier agents who are integral to its success, nurturing a people-first culture that fosters exceptional service across various industries, including telecom, healthcare, banking, and insurance. Leveraging advanced AI tools alongside expert human insights, OneTouch Direct focuses on enhancing customer interactions and delivering personalized outreach solutions to meet the distinct needs of every industry it serves.
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