Emerald Coast Utilities Authority

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9255 Sturdevant St

Pensacola, FL 32514

+1 (850) 476-5110

http://www.ecua.fl.gov

Emerald Coast Utilities Authority (ECUA) in Pensacola, FL is a comprehensive utility provider offering water, wastewater, and sanitation services to most areas of Escambia County. ECUA ensures a seamless transition for residential customers moving into existing homes by providing next-day service for new water or wastewater accounts.

With a focus on customer convenience and environmental stewardship, ECUA offers competitive residential service rates for water and sewer services, along with a commitment to efficient billing practices. Residents can rely on ECUA for reliable utility services and a dedication to protecting the local environment.

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Reviews

1.522 reviews

JoeSandy G.

10/27/2018

Who can give me the exact truth to this considerable raise of 23.83 to sewer charge? I live in Kings Mill apts. on North Davis Hwy. In former years we were billed directly from ECUA. In the last...

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Danny S.

6/8/2025

very frustrating on their bill pay. I cannot pay with my debit card without them charging me the credit card 3.9% charge

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William Y.

6/19/2024

The worst webpage I've ever seen in 25 years. The layout is like a game it takes 10 minutes to negotiate the site to find your bill. The security is absolutely ridiculous customer number location...

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Paul S.

4/16/2024

Customer service has become complete garbage. Been a property manager for 15 years in Pensacola and never had an issue activating service until the last few months. Nobody seems to know what is...

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JeremiahPaulM ..

1/8/2024

ECUA is very frustrating to work with. We were charged in error for a year and a half for trash pickup. I called them probably 10 times and they said they would remove the charges but we were...

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