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765 Kenilworth Ter NE
Washington, DC 20019
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Washington DC Human Service Department

The Washington DC Human Service Department, established in 2022, comprises two new agencies: the Department of Buildings (DOB) and the Department of Licensing and Consumer Protection (DLCP). These agencies are dedicated to serving the residents, businesses, and visitors of the District of Columbia, taking over responsibilities previously held by the Department of Consumer and Regulatory Affairs (DCRA). The focus of DOB and DLCP is to enhance consumer experiences by prioritizing health, safety, and quality of life within their respective areas of expertise. DOB's responsibilities include building inspections, code enforcement, construction compliance, green building permitting, and more. On the other hand, DLCP focuses on business licensing, consumer protection, corporate registrations, and occupational licensing. Both agencies aim to deliver effective compliance, regulation, and maintenance, placing consumer protection at the forefront of their operations. This transition allows for a more streamlined and customer-centric approach, with a clear organizational structure and a strong emphasis on providing excellent customer service. By leveraging digital innovations and key performance indicators, the agencies seek to improve access and overall consumer experience. As independent entities with efficient systems in place, DOB and DLCP are committed to enhancing their interactions with customers as they continue to grow and serve the District. Generated from the website content
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