PenFed Credit Union

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1000 Independence Ave SW
Washington, DC 20585
PenFed serves military and non-military personnel alike, offering market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and a wide range of other financial services. We exist to educate, encourage, and to usher our member's dreams into reality. Federally insured by NCUA. Equal housing lender.

Reviews

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1.515 reviews
Photo of Sally D.
Sally D.
4/10/2025

The whole process was smooth and amazing.The customer representative on the phone and in person at the branch were both very helpful

Photo of Lisa B.
Lisa B.
7/8/2025

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that was supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused...

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Josephine Y.
9/16/2024

Tarek couldn't open a simple savings account. I would've been better off opening it online myself, instead of sitting at his desk for an hour.

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Mike M.
5/22/2023

On April 19th, 2023, I applied for a credit card with PenFed and I was approved. I completed the additional paper work needed along with making a deposit to meet all the requirements. Today is May...

Chief B.
5/15/2024

Astonishing that Penfed is still in business after looking at so many 1 and 2 star reviews. I have a mortgage with them and can't wait to finally pay it off this year. Their customer service is...

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