MetricNet

MetricNet, based in Washington, DC, specializes in providing comprehensive benchmarking services for contact centers, service desks, and desktop support teams. Their metrics focus on cost, quality, and service levels, catering to both in-house operations and organizations that outsource these functions to managed service providers.

The company offers a variety of resources, including sample reports, case studies, and a resource library that features ebooks, webcasts, and whitepapers. By leveraging their expertise, MetricNet aims to drive client success and operational improvements in the field of IT service management.

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