Department of Consumer and Regulatory Affairs

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1100 4th St SW
Washington, DC 20024
+1 (202) 442-4400
http://dcra.dc.gov
The Department of Consumer and Regulatory Affairs is responsible for protecting the health, safety, economic interests and life of residents, businesses and visitors in Washington, D.C. The department issues occupational, business and professional licenses, as well as weights and measures device registries. It provides consumer education and advocacy services. The Department of Consumer and Regulatory Affairs also offers residential and third-party inspection options. The department administers, interprets and enforces zoning regulations. Its office of the surveyor maintains the legal records of land plots and subdivisions of private and district government properties. The department investigates complaints from residents and referrals from several agencies and organizations. The Department of Consumer and Regulatory Affairs additionally provides online services.

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Reviews

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2.022 reviews
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D P.
12/17/2021

Like most government offices the service and technology is in need of improvement. Why I give this office a 4 (instead of 2 or 3) out of 5 stars is for ONE employee and how HER professionalism and...

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Patsy W.
9/9/2022

DCRA needs to train employees. There pre-recorded message that plays over and over while you are on hold for almost an hour states "Improving Our Customer Service in a BIG Way" is a joke!...

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Sandra T.
11/9/2017

This place is where souls go to die.....as a DC homeowner trying to walk permits through this office required every ounce of patients you have and several vacation days. Everyone will give you a...

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Lali J.
4/20/2020

Started a permit process for a house I just purchased which I need to be remodeled. I applied for a permit, it's been about a month and there's been absolutely not traction. I keep having to...

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Food C.
12/6/2018

Incompetent people work here almost 2 years to get a permit! The individuals that work here can care less, zoning department is the worst to deal with. Most of the time they don't even look and...

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