It's a national fast food chain, so I'm not sure what the expectations and shortcomings are that warrant this such a low overall rating. So the rating is based on the overall experience, mainly...
KFC
(21)
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They direct you towards the kiosk take your payment and never give you the food. They won't help you at the counter and can't give you any updates on your order. 20 minutes later, I had to get...
Went into restaurant to place an order at the counter. I waited for at least 5 minute at the counter seeing I was the only one in line. Once one of the workers came to the counter, I was told it...

Came through drive thru. Outside menu was dark. You can't even see what they're selling to eat. Workers are curt and rude. Companies are lacking in teaching basic customer service skills
I went here to order my friend chicken. Staff rude and food cold and tables disgusting. But their were employees smoking IN THE BATHROOM NAKED. If I could 0 stars I would.