Bob F.
4/12/2025
My review does not change. My bad. The CS staff is exemplary regardless of management clear lack of understanding they underperform. CS staff faces challenges on a daily basis due to lack of...
Optimum
Closed
(90)
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28 Cross St
Norwalk, CT 06851
At Optimum Norwalk, CT, we are not only a cell phone store but we also provide and service your Internet needs.. With the latest 5G mobile phones running on America’s largest 5G network, you can stay connected with cutting-edge technology. Enjoy in-person support and shop with one of our Retail Specialists. Our high-speed Internet service provides reliable and fast connections for all your online activities. Explore Optimum’s products, plans, and services, and see how Optimum can save you money on your Internet, TV, and Mobile bill. Our excellent customer service will help you find the perfect device and plan to meet your needs. Visit us today at Norwalk, CT.
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Reviews
1.090 reviews
Aliya W.
8/23/2025
The customer service from two service workers were absolutely horrendous. Both speak off what seems like a script and they spoke over me every chance they got. Absolutely horrible experience I...
Michelle C.
7/28/2025
Hands down Terrible Customer Service and Impossible to Cancel If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever...
Peter T.
9/12/2025
Optimum overcharged for eleven months. When confronted they acknowledge the over charges but refuse to refund fraudulent charges. This company should be banned from operating in CT. Customer...
C R.
9/6/2025
EVERYONE AGREES.. this company should be banned from doing business. the worst customer experience (because there is NO customer service). clocked 15 hours on the phone and chat in a two week...
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